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Help Desk Technician

Company: VSolvit LLC
Location: Dugway
Posted on: May 15, 2022

Job Description:

VSolvit is currently seeking a Help Desk Technical Technician in support of the U.S. Army-Dugway Proving Ground Data Sciences Division (DSD) IT Support Contract. After a training period, this position will allow for 50% teleworking capabilities.


Act as main Help Desk liaison/intermediary between contracting team and customers
Log all requests for assistance, upon notification, and track solutions in the Help Desk Ticketing system
Perform Tier II/III (direct user support) for WDTC DREN/SDREN core services for Test Mission Support System (TMSS) network supporting DoD customers
Troubleshoot various IT-related issues (i.e., computer, network, printer, etc.)
Perform service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes
Support technologies, to include operating systems, servers and software applications issues, resolve and implement solutions
Patch and comply with Defense Information Systems Agency (DISA) standards
Perform imaging on new and transferred computers, in accordance with DISA Secure Host Baseline (SHB) policies
Perform system builds on computers using the system image library, as required IAW DMD prioritization based on the test center's requirements for testing
Provide user account support to include: creating, updating, disabling/deleting, and resetting accounts in Active Directory (AD)
Perform data recovery from backups and from damaged data storage devices
Install and configure printer drivers on workstations and laptops

Basic Qualifications

United States Citizenship required
Active DoD SECRET Security Clearance
High School Diploma
5+ years' experience in a Help Desk/IT environment
5+ years' experience in the following areas: MS Windows 10, Computer troubleshooting/repair
Current certification in one of the following: Security+ CE (preferable), SSCP, CISSP (or Associate), CASP CE
Current certificate of training in one of the following: A+ (preferable), MCSA, MCSE, RHCSA, Linux+

Preferred Qualifications

Degree in any IT field
Experience working on a military installation/contract

Company Summary:

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') provides geospatial and information technology consulting services and solutions to government and private section clients. VSolvit is an award winning 8(m)/EDWOSB, SBA-certified 8(a)/SDB, and a certified HUBZone company. We offer Medical, Dental, and Vision Insurance, as well as 401K Retirement Plan options, Tuition Reimbursement, and other benefits. Our goal is to grow together and enjoy the work that we do as a team.

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

Keywords: VSolvit LLC, West Valley City , Help Desk Technician, Professions , Dugway, Utah

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