TRAX Ambassador (Temporary, Part Time)
Company: Utah Transit Authority
Location: Salt Lake City
Posted on: May 3, 2024
Job Description:
Utah Transit AuthorityStep into the dynamic role of TRAX
Ambassador (Part-Time), where you will immerse yourself with our
riders and become a vital, visible, and welcoming presence onboard
the TRAXtrain. As a TRAX Ambassador you join our UTA eco-system of
support by engaging customers face-to-face with a friendly and
upbeat attitude the public in getting to where they need to go. In
this brand-new position, youre not just a participant; youre a
trailblazer. This is a new pilot program, expected to last no later
than February 2025, and we need you as a Trax ambassador to help
make it successful.As the TRAX Ambassador (Part-Time), you
will:
- Actively engage with riders and provide daily reporting to help
inform the future of the program.
- Provide a supportive presence onboard TRAX train, including
providing information, resources, and answering customer questions
while treating all riders with dignity, respect, and kindness.
- Provide guidance to apps, tools, ADA accessibility and relevant
resources to gain real time information and/or language
assistance.
- Works in varied conditions, with potential exposure to extreme
weather.
- Report to TRAX supervisors and leadership team while working
collaboratively with internal and external stakeholders.
- Share timely feedback about service or property maintenance to
appropriate departments. WORK SCHEDULE
- This is a part time, temporary position expected to last the
length of the pilot program no later than February 2025.
- There are two working shifts available: M-F 6 am to 9:30 am or
M-F 4-9 pm. UTA may determine to pilot this program on weekends if
necessary.
- While both shifts may be available, we have a special need for
those willing to work the morning shift, 6:00 AM to 9:30 PM.
Preference will be given to candidates who can work that
shift.MINIMUM QUALIFICATIONSEXPERIENCE/EDUCATION:
- Experience in customer service or related role providing face
to face information with ability to solve problems and resolve
customer inquiries, working with underrepresented communities.
- Some experience working with underrepresented communities
experiencing homelessness, or at-risk categories (Preferred but not
required)
- Experience in providing trauma-informed care (preferred but not
required).
- High school diploma or equivalent. Be at least 18 years
old.TRAINING/LICENSES:
- Successfully complete a required training program (provided by
UTA upon hire).
- Training in CPR and emergency preparedness (preferred but not
required).
- Valid Utah Drivers License with no more than 4 moving
violations in the past 3 years; cannot have more than 1 violation
of driving under the influence of alcohol or any drug within the
last 10 years. (Preferred, but not
required)KNOWLEDGE/SKILLS/ABILITIES
- Bi-lingual (Spanish or other) (in addition to English).
(Preferred, but not required)
- Excellent communication (written and verbal) and customer
service skills.
- Excellent problem-solving skills.
- De-escalation skills.
- Tracking/recording-keeping.
- Communicate with supervisors and customers and maintain good
customer relations both orally and over the phone and radio.
- Read and understand training materials, operating manuals, and
operating and safety rules and directives.
- Work independently without supervision.
- Perform the physical requirements of the job to include
continuous walking, carrying supplies; Able to climb stairways
without difficulty.
- This job requires regular and predictable attendance.- OR An
equivalent combination of relevant education and experience.[UTA
reserves the right to determine the equivalencies of education and
experience.]UTAs benefits package for temp employees includes:
- Training, development, and career advancement
opportunities.
- Employee assistance program includes counseling, legal
services, financial planning, etc.
- 457 Contribution Plan, available for immediate contributions
and company matching.
- Free Transit Pass
- UTA Well a comprehensive wellness program designed to support
employees and dependents in their health and wellness goals.
- Free on-site fitness facilities and discounted membership to
VASA Fitness.For more information on UTAs Total Rewards benefits
package, please visit: Pay: $17.308 Per HourIf interested, please
apply before: Friday, May 10th, 2024 @ 5:59 PM MST* Utah Transit
Authority is an Equal Opportunity Employer of all persons
regardless of race, color, religion, sex, national origin, age,
disability, covered veterans, sexual orientation, and gender
identity. Women, minorities, and people with disabilities are
encouraged to apply. Applicants needing an accommodation under the
Americans with Disabilities Act for any part of the application
process should contact UTA Human Resources at 801-287-2324. A
minimum of two workdays notice prior to the need for the
accommodation is required.*Utah Transit Authority is a drug-free
workplace, subject to federal drug and alcohol testing regulations
under 49 CFR Part , , and . All offers for employment are
contingent upon a successful pre-employment drug test. If a
pre-employment test returns a non-negative result, an application
for employment may be rejected. All employees are subject to
reasonable suspicion and post-accident testing for drug and alcohol
use. All safety sensitive employees are subject to random testing
for drug and alcohol use.PM21PI0b33bc34f546-31181-34380358
Keywords: Utah Transit Authority, West Valley City , TRAX Ambassador (Temporary, Part Time), Other , Salt Lake City, Utah
Didn't find what you're looking for? Search again!
Loading more jobs...