Lead Academic Program Manager

Company: Western Governors University
Location: Salt Lake City
Posted on: May 19, 2025

Job Description:

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Professional 313Pay Range: $119,400.00 - $185,100.00Job DescriptionJob Profile Summary:As Lead Academic Program Manager of academic programs, you will be the overall end-to-end owner of a program through its entire lifecycle. This will include (a) all the pre-definition research (market-segment selection, targeted skills, market demand for graduates, student demand, competitive analysis, portfolio strategy, pricing, program requirements, and program level P&L), (b) building and launching the program by working with the academic program directors and other subject matter experts across different departments to define the curriculum, and working with the program development team to build and launch the program (with the right quality, on-time and in budget), and (c) tracking the post-launch adoption of the program by working with the marketing and partnership teams to drive the adoption of the program with students, monitoring and tracking the success of students within the program, working with other stakeholders to make on-going adjustments to the program to improve student success and market relevance, and managing the program-level P&L. Your success will be measured in terms of planning, building, delivering and scaling the right programs profitably that cater to our underserved student population with a high-level of retention and ROI for the students. In this role, you will report to the Associate Dean and Academic Program Director and/or the Vice President, Dean of the department.Essential Functions and Responsibilities:

• P&L ownership experience with managing programs
• Drive a culture of continuous experimentation, measurement, and learning from data to rapidly improve the quality and delivery to students
• Strong people leader to indirectly lead a diverse team of 25+ people including academic program leaders, instructional faculty, and student coaches/mentors
• Influences Others and Communicates Effectively: Communicates to improve and promote teamwork, decision making, and problem solving. Listens and responds effectively to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback. Communicates appropriately to win support with all audiences.
• Collaborates: Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains buy-in, trust and support of others.
• Manages Ambiguity: Deals comfortably with the uncertainty of change. Effectively handles risk. Can decide to act without the total picture. Is calm and productive, even when things are up in the air. Deals constructively with problems that do not have clear solutions or outcomes.
• Drives for Results: Has a strong outcomes-based orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of successfully achieving goals. Pushes self and helps others achieve results. Has a continuous improvement mindset.
• Builds Effective Teams: Forms teams with appropriate and diverse mixes of styles, perspectives, and experience. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Shares wins and rewards team efforts. Fosters open dialogue and collaboration among the team. Creates a team that works well cross-functionally.
• Organizational Learning: Learns quickly when facing new situations. Experiments to find new solutions. Takes on challenges of unfamiliar tasks. Extracts lessons-learned from failures and mistakes. Expands knowledge base through ongoing curiosity.
• Performs other related duties as assigned.Knowledge, Skill and Abilities:
  • Deep understanding of how students learn and combining innovative curriculum and student support strategies to drive student success
  • Customer or student obsession with a focus on driving successful outcomes for them
  • Industry or academic leader in the discipline
  • Understanding of the industry trends, job opportunities, local student needs, and educational market trends in the discipline
  • Credible voice of the department in external partnerships and presentation opportunities
  • Strong people leader to directly or indirectly lead a diverse team of 25+ people including other academic program and department leaders, instructional faculty, and student coaches/mentors
  • Execution focus with the ability to dive-deep and live in the details with a fast-paced weekly execution cadence
  • Ability to organize and coordinate activities and results across cross-functional teams
  • Ability to coach and develop direct reports
  • Ability to collaborate with and lead teams, including those in a remote environment, while demonstrating excellence, integrity, and respect
  • Ability to work effectively in a highly matrixed organization
  • Ability to build relationships and influence at all levels, both internally and externally
  • Ability to be an agent of change in a rapidly changing environment
  • Proven ability to analyze data to identify trends and drive innovation
  • Sound judgement and decision-making skills
  • Strong oral and written communication skillsCompetencies: Organizational Impact:
    • Responsible forimplementing initiativesand projects establishedbyuniversity ordepartment leadership;establishes strategic and operationalplans for department,function, oroffice withshort-term impact onresults.
    • May deliver input intonew processes,standards, or plans thatimpact overalluniversity ordepartment results.Problem Solving & Decision Making:
      • Leveragesa systems-thinking approach forimproving existingprocesses and systemswithinthedepartment usingsignificantconceptualizing,reasoning, andinterpretation.
      • Problems and issuesfaced are numerous,difficult,and requiredetailed informationgathering and analysis.Typically affectmultiple areas orspecialties. Problemsand issuesspan a wide range ofchallengingand uniquesituations.Communication & Influence:
        • Collaborates cross-functionally with partieswithin and outside ofthedepartment and mayoccasionallycommunicate withexternal parties.
        • May influence others toaccept the job area'sviews, practices,concepts, andapproachesandconduct briefings withleaders within theUniversity ordepartment.Leadership & Talent Management
          • Responsible forproviding guidance,coaching, and training toother employees in thedepartment, Function, orOffice.
          • Provides direction toproject team members,including feedback onperformance.
          • Demonstratesthe WGUleadership principles inall aspects of service tostudents,employees,andpartners of WGU.Job Qualifications:Minimum Qualifications:
            • Master'sdegree in a related are from an accredited institution.
            • 4+ years of related experience to include a combination of: program P&L responsibility, able to effectively plan and operate degree-granting educational programs with the goal of driving student outcomes, student satisfaction, and profitability.
            • In lieu of a master's degree a bachelor's degree + 7 years relevant experience may be considered if candidates possess the necessary skills and knowledge required for the position.Preferred Qualifications:
              • Doctorate degree in relevant area from an accredited institution
              • Experience in higher education
              • Experience in developing online education programs and/or developing and scaling rapidly changing organizations/programs
              • Experience in developing curriculum and/or high-stakes assessments
              • Demonstrated success in change management, and bringing order and structure to complex situationsPhysical Requirements:
                • Prolonged periods sitting at a desk and working on a computer.
                • Must be able to lift up to 15 pounds at times.#LI-ML3#LI-INOFFICE#DE&IPosition & Application DetailsFull-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.Additional InformationDisclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.Required
                  Preferred

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Keywords: Western Governors University, West Valley City , Lead Academic Program Manager , Healthcare , Salt Lake City, Utah