Customer Service Representative (Data Specialist)
Company: Resource Innovations
Location: Salt Lake City
Posted on: April 28, 2024
Job Description:
Resource Innovations is seeking Customer Service / Data Entry
Specialists to provide processing and customer support for multiple
clients throughout the nation. If you agree that climate change is
one of the biggest issues facing the world today and want to be
able to do something contribute to climate change mitigation, then
working for Resource Innovations Business Processing team is for
you.
The Resource Innovations Business Processing team's goal is to
increase the efficiency, speed, and quality of application
processing while providing an exceptional customer experience.
Utilities across the U.S. engage Resource Innovations' Call Centers
to deliver caring, knowledgeable and engaging customer support,
from single programs to entire utility program portfolios. Leave
work every day knowing that you, personally, have made an impact on
the world. Resource Innovations (RI) is a women-led energy
-transformation firm focused on impact. Building on -our expertise
in energy efficiency, we're constantly -expanding our portfolio of
clean energy solutions -to guide utilities through increasingly
complex, connected challenges. Load flexibility. Electrification.
-Carbon reduction. With every step, we're leading -the charge to
power change.
Duties and Responsibilities:
- Provides basic troubleshooting and recommend solutions
- Data Entry - enters data into various database
applications
- Receives data and sourcing documents, compiles, sorts,
interprets and verifies data to be entered
- Maintains electronic and hard-copy filing system of
applications, rebates and other supporting documents.
- Communicates effectively as part of team approach with other
departments in servicing customers.
- Provides customer service activities such as responding to
emails and phone calls.
- Provides exceptional customer service and call handling in a
customer centric environment.--- Safeguards confidential customer
information
- May provide peer training to co-workers job shadowing support
as assigned in area of responsibility
- Willing to support any program within the department as
assigned
- Other duties as assigned Requirements
- Minimum of a high school diploma or equivalent
- Minimum 6+ months of related work experience in a call center
environment
- English and Spanish or Mandarin/Cantonese speaking is a
plus.
- Proficiency in 10-key data entry from computer keyboard.
- Experience with various Microsoft programs, including Word,
Excel, Access
- Strong attention to detail
- Strong organizational and prioritization skills and ability to
multi-task
- Excellent written and verbal communication skills
- A positive and customer - friendly outlook
- Able to follow directions as they are given
- Experience in a data entry processing and customer centric call
center environment preferred.
- Must be able to an 8 hour shift as assigned within the hours of
8 am to 6 pm
- Experience working in energy efficiency or utility fields a
plus Benefits Resource Innovations offers competitive salaries
based on candidate's qualifications. Resource Innovations also
offers three weeks paid vacation per year, paid holidays, a 401(k)
plan with employee matching funds, a discretionary bonus and an
overall comprehensive benefits package. About Resource Innovations
Resource Innovations (RI) is a women-led energy -transformation
firm focused on impact. Building on -our expertise in energy
efficiency, we're constantly -expanding our portfolio of clean
energy solutions -to guide utilities through increasingly complex,
connected challenges. Load flexibility. Electrification. -Carbon
reduction. With every step, we're leading -the charge to power
change. Resource Innovations is an Equal Opportunity Employer,
committed to ensuring equal employment opportunities for all job
applicants and employees without regard to race, color, religion,
national origin, gender, age, disability, marital status, genetics,
protected veteran status, sexual orientation, or any other
protected status. In addition to federal law requirements, Resource
Innovations complies with applicable state and local laws governing
non-discrimination in employment in every location in which the
company does work. The above job description and job requirements
are not intended to be all inclusive. Resource Innovations retains
the right to make changes or adjustments to job descriptions and/or
job requirements at any time without notice. The compensation range
for this non-exempt position is $16.50 - $17 per hour. The stated
range is based on a good faith estimate of the compensation range
for the duties, responsibilities and skills / experience required
for the position. Starting pay will be dependent on experience and
internal equity. This provided range may exceed this range for
well-qualified candidates, especially with industry
experience.
Keywords: Resource Innovations, West Valley City , Customer Service Representative (Data Specialist), Sales , Salt Lake City, Utah
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