Customer Service Associate
Company: Equiniti
Location: Salt Lake City
Posted on: April 28, 2024
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Job Description:
Management LevelI***THIS IS A TEMPORARY ROLE LASTING ABOUT 3-6
MONTHSStart Date: June 17thEQ is a leading international provider
of shareholder, pension, remediation and credit technology. With
over 5,000 employees, it supports 37 million people in 120
countries. EQ's purpose is to care for every customer and simplify
every transaction, delivered with less of an impact on the
environment. In December 2021 EQ formally moved into private
ownership by affiliates of Siris Group Capital, LLC.EQ US is a
leading provider of ownership data management, analytics and
advisory services to public and private companies as well as
corporate issuers and mutual funds. EQ offers a comprehensive
product set, including transfer agency services, cap table
management, equity compensation services, proxy solicitation and
advisory services, private company solutions and bankruptcy claims
administration services. Affiliates include, D.F. King and Co.,
Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano
& Company, Inc. Learn more at: EQ's Transfer Agency (TA) is an
industry leading stock transfer record-keeping provider covering
equity investment vehicles, including corporate equity
compensation, corporate actions, initial public offerings,
associated stock issuances and sub-accounting record-keeping
arrangements. EQ is uniquely positioned among the US shareholder
record-keeping provider community as a technology and service
leader with a 95% client satisfaction rating and 93% shareowner
satisfaction rating.SummaryThe Call Center Representative is a
vital member of our Customer Care team, responsible for taking
incoming phone inquiries and providing assistance to shareholders
in a timely, efficient, and professional manner.In this role, you
will be interacting on the phone 100 % of the time with
shareowners, their representatives, and the investment community
supporting activities against share positions held at EQ by
Equiniti. The nature of inquires received range from simple to
complex and pertain to assisting shareowners and other callers with
account related service.Baseline knowledge of the Financial
Services industry would be helpful, but not necessary - if you have
strong communication skills, excellent phone etiquette, and both a
desire and capacity to learn more about the world of financial
services, we can prepare you!Essential
Functions/Responsibilities
Keywords: Equiniti, West Valley City , Customer Service Associate, Hospitality & Tourism , Salt Lake City, Utah
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